Frequently Asked Questions
Yes, absolutely. At Rihazina, we make sure that the product you receive is the same as the one shown in the pictures. All photos on our store represent the real product taken in high quality to reflect its design and packaging accurately. However, slight variations in color may occur due to lighting and screen settings, but the product itself remains exactly the same.
After placing your order, you will automatically receive your sales receipt via email or WhatsApp, depending on the contact method you provided during checkout.
You can also request a copy at any time by contacting our customer support team, and we will be happy to resend it to you.
If you receive a product that is damaged, faulty, or not as described, you can request a return within 24 hours of receiving your order.
Simply contact our customer support team via WhatsApp or email with your order number and a brief description of the issue, and we will guide you through the return process.
Please note that the product must be unused, unopened, and in its original packaging for the return to be accepted.
Yes, most of our out-of-stock items are regularly restocked. We frequently renew our inventory based on availability and customer demand, especially for our best-selling fragrances.
If a product you want is currently unavailable, we recommend checking back soon or contacting our customer support to know the expected restock date. You can also request to be notified once it becomes available again.
Yes, we offer delivery to all major cities and regions across Morocco. Our shipping partners ensure fast and reliable delivery to your location, whether you are in a big city or a smaller town.
Some remote areas may require additional delivery time, but we will always keep you informed and provide tracking updates once your order has been shipped.