1. Eligibility for Returns & Exchanges
Due to the sensitive nature of perfume products, returns and exchanges are only accepted under the following conditions:
The product was received damaged, leaking, or broken.
The product received is different from what you ordered.
The product must be unused, unopened, and in its original packaging.
For hygiene and safety reasons, we cannot accept returns for opened or tested fragrances, even if used once.

2. Return & Exchange Window
You may request a return or exchange within 24 hours of receiving your order.
After this period, we cannot guarantee acceptance of return requests.

3. How to Request a Return or Exchange
To file a return or exchange request, please contact our customer support team via:
WhatsApp: +212651863126
Email: contact@rihazina.com
Provide the following information:
A photo or video showing the issue (if the product is damaged or incorrect)
A brief description of the problem
Our team will review your request and guide you through the next steps.

4. Approved Returns
If your return request is approved, you will receive instructions on how to send the product back or how the exchange will be handled.
In some cases of damage or wrong product delivery, a return may not be required, and we may send a replacement directly.

5. Refunds
Refunds (if applicable) will be issued only when:
The product is returned in its original sealed condition
The order is proven to have been supplied incorrectly or damaged
Refunds are processed via the original payment method or store credit, depending on the situation.

6. Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned:
Opened, sprayed, or tested perfumes
Used products
Items without original packaging
Products requested more than 24 hours after delivery

7. Order Cancellation
Orders can be canceled only before shipping.
Once the order has been dispatched, cancellation is not possible, but you may request a return if eligible.

8. Our Commitment
We work hard to offer high-quality fragrances at affordable prices, packed and delivered with care. If something goes wrong, we’re committed to resolving it fairly, quickly, and professionally.